What is your Return Policy?Updated 4 days ago
Aspire Nutrition’s Return Policy applies to your purchase of any products from Aspire Nutrition through the company’s Website (collectively, the “Product”). If you ordered an incorrect Product or need to return an unopened Product, you must first contact Aspire Nutrition to request a Return.
Our support team is available Monday - Friday 9:00 AM - 5:00 PM Eastern time. Please note that this will be a dialogue. An initial request with no further communication does not guarantee a return or redistribution of funds.
To initiate a request for a return please get in touch with us by:
- Email: [email protected] with the subject line reading, “Return [Your Order #]”
- Telephone: 407-988-2275
Please note the following conditions:
- Requests for returns must be initiated within 90 days of delivery of the Product to the Customer.
- Products must be returned and received by Aspire Nutrition in original condition (unopened). We will not accept Products damaged in return transit, so plea
se be sure to package the Product well and consider insuring the Package. Please provide return shipping tracking information to Aspire Nutrition. - Returns must be received within 14 days of an Accepted Return Request.
- Return Packages with insufficient postage will not be accepted. Aspire Nutrition is not responsible for providing or paying for return labels.
- All returned orders (complete or partial) that are returned for a refund are subject to our $8.99 restocking fee.
- In the case that a Subscribe & Save member wishes to return the Product in their subscription Order, they acknowledge that Aspire Nutrition will withhold a $8.99 fee from their money-back for the Product.
- Any order that is requested to be canceled after the order has been placed is subject to a $8.99 restocking fee. The ability to cancel an order after it has been placed is not guaranteed due to our swift fulfillment process. If we're able to catch your order before it ships, typically within about 30 minutes of placing the order and during our business hours, we’ll do everything we can to stop it in time. Because the order has already been processed and prepared for shipment at that point, a small restocking and handling fee of $3.99 helps cover the cost of preparing the order, restocking the items and the banking fees.
If these conditions are not met, we cannot guarantee a refund or store credit for your return.
*Refunds are processed within 48-72 hours after we receive the items at our facility.
PLEASE SEE RESTRICTIONS BELOW:
Aspire Nutrition’s 90-Day Money-Back Guarantee applies to all first time (1 bottle) Orders delivered within 90 days. This 90 day window begins at the time the shipping carrier (i.e. United States Postal Service) marks your Package as delivered.
If you are not satisfied with a Product, only the first one-time purchase of each Product (1 bottle) is eligible for a refund which will be processed to the same payment method as the initial purchase in the case that:
- The Product being refunded was delivered to the Customer within 90 days of the request.
- The Product has not been refunded in another Order in the Customer’s name and/or account
Please note that refunds are issued in the currency the Order was originally placed in regardless of fluctuations in exchange rate.
In the event that you have found your Product to be defective upon delivery, you have the right for a replacement or a redistribution of funds to the same payment method as the initial purchase.
Some exclusions apply. Non-refundable items include:
- Shipping costs
- Tariffs, customs, or taxes imposed during or after shipping
- Gift cards or gift certificate voucher
- Free gifts
- Promotional or clearance items
- Discontinued or short sale items
- Products that have been replaced, courtesy of ASN
If Products are originally purchased with a Gift Certificate Voucher, a Gift Certificate Voucher will be given as payment for return.
In the event your order is “returned to sender” due to an incorrect address entered at check out or a subscription address not being updated prior to the subscription processing, it is the responsibility of the customer to pay the shipping costs to have the order resent. Please review and make sure your shipping address is correct before placing your order.
*Aspire Nutrition does not provide return shipping labels. If you want to return a product, shipping costs are the responsibility of the customer.